Contractor Services
Merlin Contractor Services (MCS) is the specialist property repair division of the Merlin Group, offering approved contractor services, delivered by a network of contractors who work on a partnership approach with Merlin and who are fully audited and vetted.
Established over 9 years, our contractor network has an excellent reputation built upon the quality of our contractor partners and their high standard of workmanship. All of our contractors work is audited and monitored on a regular basis, ensuring the highest quality and complete customer satisfaction.
With offices throughout the UK, MCS provides a fully project managed contractor network that is managed by a national team of insurance specialists. Working alongside our Claims Technicians and Loss Adjusters, MCS is able to cal upon the extensive knowledge and experience of the Merlin Group to interpret and fulfil the repair and restoration of property whatever the type of property or size of claim.
We treat all our clients and their customers with fairness, honesty, and openness focusing on needs, service, and delivery
MCS are able to deliver the full remit of property repairs and restoration for both commercial and household properties:
- Major & Complex Loss
- Problem diagnosis
- Dispute resolution
- Subsidence repairs
- Small claim property repairs
- Complete rebuilds
- Period restoration specialists
- Planning and project Management
Merlin Elite - High value and listed building restoration
Merlin has a national panel of procured building contractors who are specialists in working on high value and listed building restoration and repair.
Merlin Elite contractors have a reputation for customer service, quality repairs, and attention to detail, together with the skills to reproduce original and traditional interior and exterior architecture. We offer a comprehensive service from initial claim to completion to ensure your policyholders total peace of mind.
Other Services
In addition to the services outlined above, as part of our Contractor Services division, we also provide a full spectrum of property, household and commercial, services, including:
- Emergency and mitigation works
- Glazing solutions
- Drying and restoration works
- Drainage
- Flooring
- Asbestos testing and removal